..........................................Future Planing.....................................?

1. Tips to improve the way you speak english:

i. Observe the mouth movements of those who speak English well and try to imitate them. When you are watching television, observe the mouth movements of the speakers. Repeat what they are saying, while imitating the intonation and rhythm of their speech.
ii. Until you learn the correct intonation and rhythm of English, slow your speech down. If you speak too quickly, and with the wrong intonation and rhythm, native speakers will have a hard time understanding you. Don't worry about your listener getting impatient with your slow speech -- it is more important that everything you say be understood.
iii. Listen to the 'music' of English. Do not use the 'music' of your native language when you speak English. Each language has its own way of 'singing'.
iv. Use the dictionary
Try and familiarize yourself with the phonetic symbols of your dictionary. Look up the correct pronunciation of words that are hard for you to say.
v. Make a list of frequently used words that you find difficult to pronounce and ask someone who speaks the language well to pronounce them for you. Record these words, listen to them and practice saying them. Listen and read at the same time.
vi. Buy books on tape. Record yourself reading some sections of the book. Compare the sound of your English with that of the person reading the book on the tape.
vii. Pronounce the ending of each word. Pay special attention to 'S' and 'ED' endings. This will help you strengthen the mouth muscles that you use when you speak English.
viii. Read aloud in English for 15-20 minutes every day. Research has shown it takes about three months of daily practice to develop strong mouth muscles for speaking a new language.
ix. Record your own voice and listen for pronunciation mistakes. Many people hate to hear the sound of their voice and avoid listening to themselves speak. However, this is a very important exercise because doing it will help you become conscious of the mistakes you are making.
x. Be patient. You can change the way you speak but it won't happen overnight. People often expect instant results and give up too soon.

How to face an interview?

• Be on time: This is very much important to be on time in the interview desk. This also gives a good impression about your punctuality.

• Try to be tricky: I was asked in several interviews about my future plan. This is basically a ground for the interviewers to guess about a candidate’s ambition and level of self-confidenceInterviewers often try to find out candidate’s inner views, creativity and self-perception from asking these types of questions.

• Eye contact: When the interviewer asks you any question, try to give the answer by keeping eye contact with him/her. There can be several persons in an interview panel. Try to maintain similar eye contact with all of them.

• Express your interest: Employers always seek for the candidate who is interested to take the job.If someone can express his/her interest for the company that will create a positive impression about the candidate. You should give an impression as such you are really interested for this job; you would care for the company’s betterment.

• Power of smile: Always keep a smile on your face. Your beautiful smile may win the mind of your interviewers to consider you for the job. Moreover, whatever you are asked, be specific on that. Do not waste time of your interviewers.

How To Obtain Good Score in IELTS?

1. Watch English movies for increasing your listening ability.
2. Learn at least ten new vocabularies a day and try to use them at the time of writing that will be helpful in making your writings rich.
3. Practice speaking by yourself standing in front of the mirror.
4. Read daily newspaper or magazine to have knowledge of sentence structure and attempt to use it in your writing.
5. Maintain a daily notebook.
6. Maintain time in reading module, try to finish in time.

Tips for Setting Up Your First Home Office:

1. Make a List of Your Critical Home Office Needs Before claiming a corner in one of your rooms and calling it an office, make a detailed list of your most basic needs for a home office. This is called your \"critical needs\" list. It should include items you must have for your office, such as a desk, computer, fax machine, telephone, and so on. If you are a graphic artist, for example, you may need both a small desk for your computer and a larger table or work space for your artwork.

2. Choose a Dedicated Area for Your Home Office Space Once you have made your critial needs list, you have a better idea of how much room you actually need for an office. With that in mind, you can now choose a dedicated area of your home for office space. Ideally, the office should be in a quiet area with some level of privacy. This is especially important if you share the house with a spouse, children or even a roommate.

3. Get Creative: Balance Workspace and Storage Requirements Often, a home office has a limited amount of space and can feel cramped even with only a chair and desk in the room. However, maintaining a professional office is dependent upon good organization. That means planning a space that has plenty of room for both storage (files, supplies, etc) and an ample area to spread out and work. You may have to get creative. For example, build your own desk that uses file cabinets as the base with wood or a laminate countertop for the top.

4. Brighten Your Home Office with Proper Lighting When possible, choose a space for your office that allows plenty of natural light. This provides a good foundation for a bright working space that can then be enhanced with more direct lighting. If your office lets in little or no outside lighting, the access lighting becomes even more important. Start by providing general, overhead lights that fill most of the work area. Next, consider adding task lighting, or desk lamps and floor lamps that can give concentrated lighting to your specific work area. Finally, regardless of the type of lighting available, make sure that your computer screen is positioned so that it prevents a glare from occurring. The object is to create balanced lighting that minimizes eye strain.

5. Use a Dedicated Phone for Your Home Business One of the many benefits of working from home is having reduced overhead. However, the initial savings from sharing a phone line with your home and business can ultimately cost you. A home phone is less professional and may allow clients to question the legitimacy of the business.

6. Invest in the Right Home Office Equipment Getting started in your home office by using the right equipment is essential; and phones are not the only must-have pieces of equipment. Unfortunately, it can be tempting to skimp on key equipment and splurge on unnecessary items, such as office decor. Money should be spent on a good desk with proper work space; a comfortable chair that can provide back support; computers with efficient memory and performance; a fast Internet connection; and any other specialized equipment, tools or software that is key for performance in your area of expertise.

7. Separate the Professional from the Personal When working from home, it is important to keep your personal life from spilling over into your business life (and vice versa). Setting up a business bank account is the first step in helping you avoid mixing personal expenses with your business expenses. To further reduce confusion, try to store personal checks, records and even mail in a room separate from your office.

8. Utilize Formal Processes and Procedures in Your Home Office There is no need to write a formal employee handbook or publish a list of office rules, but determining a formal system of operations for your home office is useful. This includes everything from standardizing record-keeping and paying invoices to logging time with customers and mileage for business trips.

9. Establish Office Hours Flexibility is a key benefit of working for yourself in a home office. Yet, it still requires that you put in a fair amount of time. Setting a typical schedule for working in your office will help you stay focused.

10. Keep Time: Hang a Clock in Your Home Office Once your office hours are set, don\'t forget to hang a clock on a wall or place one on your desk - anywhere it is clearly visible. While this may seem laughable (or obvious) the truth is that when working from home, it is easy to forget about time. Before you know it, you have worked a 14-hour day, for the third day in a row. Even though your work is at home, there still comes a time when you have it to call it a day and shut your door to the office.

If u Want To Be an Invetor Of SHARE MARKET:

1. At first you have to open a BO A/C. Just go to a Share Securities Company and open A/C with documents. (Photo of yourself, proof of bank A/C, and opening fees).

2. Before entering secondary market earn some experience by applying for the Primary Share.

4. Just collect few days’ newspaper or some information books from the market to know the trend of market.

5. Before buy any share please make up ur mind. What does u want to do? R u here for long term benefits or short term benefits. If u looking for long term then u have to choose good category’s shares on the other hand if u r looking for short term then choose Z category’s share.

6. Never believe the rumors. Believe on urself and try to collect data before buy

What to do if you want to be a mariner?

These are the steps you need to check out: (a) Category, CADET
1. After H.S.C join marine academy, Marine fisheries academy and Bangladesh Martian training institute as a Cadet Officer.

2. After H.S.C directly join to the merchant navy ship as a direct entry cadet officer.

3. All personnel who want to become a cadet officer need to be in science group with physics and mathematics 55% and English 50% marks in H.S.C

4. Cost of training (about):
(i) marine academy: 3-4 laks (B.M.E course) Duration: 3 years

(ii) B.M.T.I 5-5 laks Duration:6 month (shots course and others)

5. After completing their respecting courses Cadets will get their C.D.C (continuous discharge certificate) and will join in the merchant navy vessels(motor vessels)as an engine cadet or doc cadet which is the first step to become merchant navy officer.

(b) Category ratings:
1. After SSC join to the Bangladesh seaman training institute as a able body seaman.

2. After completing respective sea time rating will be able to become merchant navy officer also(completing C.O.C examination)

10 customer service tips:

1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show. Companies don't help customers... people do.

2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.

3. Do you know who your customers are? If a regular customer came in to your facility, would you recognize them? Could you call them by name? All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers.
Recently I signed on with a new fitness center. I had been a member of another one for the past ten years, renewing my membership every six months when the notice arrived. I had been thinking about changing, joining the one nearer my home and with more state-of-the-art equipment. So when the renewal notice came, I didn’t renew. That was eight months ago. Was I contacted by the fitness center and asked why I did not renew? Did anyone telephone me to find out why an established customer was no longer a member or to tell me they missed me? No and No. My guess is they don’t even know they lost a long-time customer, and apparently wouldn’t care.

4. Do your customers know who you are? If they see you, would they recognize you? Could they call you by name? A visible management is an asset. At the Piccadilly Cafeteria chain, the pictures of the manager and the assistant manager are posted on a wall at the food selection line and it is a policy that the manager’s office is placed only a few feet from the cashier's stand at the end of that line, in full view of the customers, and with the door kept open. The manager is easily accessible and there is no doubt about "who's in charge here". You have only to beckon to get a manager at your table to talk with you.

5. For good customer service, go the extra mile. Include a thank-you note in a customer's package; send a birthday card; clip the article when you see their name or photo in print; write a congratulatory note when they get a promotion. There are all sorts of ways for you to keep in touch with your customers and bring them closer to you.

6. Are your customers greeted when they walk in the door or at least within 30-40 seconds upon entering? Is it possible they could come in, look around, and go out without ever having their presence acknowledged? It is ironic it took a discount merchant known for price, not service, to teach the retail world the importance of greeting customers at the door. Could it be that’s because Sam Walton knew this simple but important gesture is a matter of respect, of saying "we appreciate your coming in," having nothing to do with the price of merchandise?

7. Give customers the benefit of the doubt. Proving to him why he’s wrong and you’re right isn’t worth losing a customer over. You will never win an argument with a customer, and you should never, ever put a customer in that position.

8. if a customer makes a request for something special, do everything you can to say yes. The fact that a customer cared enough to ask is all you need to know in trying to accommodate her. It may be an exception from your customer service policy, but (if it isn’t illegal) try to do it. Remember you are just making one exception for one customer, not making new policy. Mr. Marshall Field was right-on in his famous statement: "Give the lady what she wants."

9. Are your customer service associates properly trained in how to handle a customer complaint or an irate person? Give them guidelines for what to say and do in every conceivable case. People on the frontline of a situation play the most critical role in your customer’s experience. Make sure they know what to do and say to make that customer’s experience a positive, pleasant one.

10. Want to know what your customers think of your company? Ask them! Compose a "How're We Doing?" card and leave it at the exit or register stand, or include it in their next statement. Keep it short and simple. Ask things like: what it is they like; what they don’t like; what they would change; what you could do better; about their latest experience there, etc. To ensure the customer sends it in, have it pre-stamped. And if the customer has given their name and address, be sure to acknowledge receipt of the card.
Remember that the big money isn’t as much in winning customers as in keeping customers.

Tips for successful interview:

1. Do your homework: Research the company beforehand so that you can showcase that knowledge during the interview. This will boost your credibility with the interviewer and will help you to formulate intelligent questions to ask him or her.

2. Know where you’re going: Make sure to find out where the office is and how to get there.

3. Look the part: Your clothing should be neat, pressed, and professional looking. As it can be difficult to know the culture of the office environment beforehand, err on the side of conservative. Even if everyone’s wearing jeans when you arrive, you’re still probably better off having shown up in a suit. However, don’t be afraid to inject some personality into your look, and don’t neglect the details. Make sure to have a fresh haircut and clean, manicured nails.

4. Rehearse beforehand: Prior to your interview, prepare answers to common questions the interviewer is likely to ask, such as What are your strengths and weaknesses? Why do you want to work here? Why should we hire you? and the ever popular Tell me about yourself Conduct a mock interview with a trusted friend as practice.

5. Secure your references: Find at least three key people — former supervisors, colleagues, or instructors — who are willing to serve as your professional references. Be sure to secure their permission beforehand, and be certain that they will speak highly of you if contacted by a potential employer.

6. Arrive early: Be sure to arrive at least 15 minutes before the interview. Visit the restroom and check your appearance in the mirror. Announce yourself to the receptionist to let him or her know that you have arrived and that you have an appointment. Turn your cell phone off so it doesn’t ring during your meeting.

7. Bring necessary documentation: Make a checklist of documents that you will need for the interview, and make sure that you have them in your briefcase before leaving home.

8. Sell yourself: The interview is your chance to shine, so now is not the time to be humble. Develop a 25-second sales pitch that sings your praises. In business this is called an “elevator speech,” a compelling overview of why you? that can be recited in the time it takes to ride the elevator. It should include your strengths, your abilities, and what sets you uniquely apart from other applicants.

9. Don’t neglect to ask questions: Based on your earlier research, ask how the responsibilities of the open position relate to the company’s goals and plans for the future. Interviewers are often favorably impressed by candidates who show that they are knowledgeable about the organization.

How to prepare for IELTS exam:

1. First assess your English Language speaking, listening, reading and writing abilities and determine where you lack and what you need to do. Now do the following:

4. Now about IELTS, you need to learn both British, Australian accents of speaking English. So, watch TV programs or movies of those countries as well.

5. Two books that could be really helpful to get better understanding of English are a. ‘English Grammar in Use’ by Raymond Murphy and b. ‘English for Bengali Learners’ by Harunur Rashid (Professor, JU.)

6. Start reading the IELTS preparation books provided by Cambridge and complete all the exercises. Do not pay much care about how you are doing. Just keep doing it and try to find where you are lacking.

7. Last but not the least, if you have failed to improve your English during your 12, 16 or 17 years of study then little chances are there that it will improve just if you prepare for three months, no matter what guarantee those organizations give. They may come into help but it is really you who can only help yourself in this regard. An inspiring example can help or motivate you in this regard. Have you ever thought how a child can learn a language within five years of its birth but then he/she fails to learn another language even with studying for 12 or more years? Well, in simple words, our brain has a valve when it is about learning. It opens itself when a person really tries to learn something, or he/she needs to learn it for survival. But once he/she has acquired some knowledge his/her longing or desire for learning gradually lessens and the valve slowly closes itself. It can only be reopened if the intense desire like that of a child to learn a language is risen in you. In that case, three months will be long enough to improve your English to a great degree, since you already know some.

8. You need to love a language to learn it. And should practice it with others. So, do that as frequently as you can. Interact with others in English. Immerse yourself in English.

9. Now you’re done. If you’re capable of scoring 5.0 before doing all this, then you would get 6.0. If you’re capable of scoring 5.5 then you would get 6.5. This is my guarantee. That is how I got 7.0 in IELTS without taking any coaching or enrolling myself into any other organization. Best of luck.